Plumb Your Way

Last updated: January 2026

Plumb Your Way (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect personal information including:

• Full name
• Phone number
• Email address
• Property address or suburb
• Details about plumbing issues or services requested
• Any information you voluntarily provide via forms, phone calls, SMS, or email

2. How We Collect Information

We collect information when you:

• Call us or request a call back
• Submit a form on our website
• Request a quote or emergency service
• Communicate with us via phone, email, SMS, or social media

3. How We Use Your Information

Your information is used to:

• Provide plumbing services and emergency assistance
• Contact you regarding quotes, bookings, or service updates
• Improve our services and customer experience
• Send service-related communications (no spam)
• Comply with legal or regulatory requirements

We do not sell or rent your personal information.

4. Disclosure of Information

We may share your information only when necessary:

• With trusted contractors or service partners assisting with your job
• Where required by law or legal process
• To protect our legal rights or safety

All third parties are expected to handle your information securely.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.
Information is stored securely and only accessed by authorised personnel.

6. Access & Correction

You may request access to, or correction of, your personal information by contacting us at:

📧 plumbyourway@gmail.com
📞 0432 664 464

7. Cookies & Website Data

Our website may use basic cookies or analytics tools to improve performance and user experience. These do not personally identify you.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website.

9. Contact Us

If you have any questions about this Privacy Policy, contact us:

Plumb Your Way
Epping, Victoria
📞 0432 664 464
📧 plumbyourway@gmail.com